The first amendment of the Constitution guarantees the right to petition the government for redress of grievances. Unfortunately, all petitions are basically ignored, since there is no meat to any petition, unless there is a government required amount of signatures, which is then suspected of being fraudulent, until all signatures are verified. To make things worse, the petitions are used to gather the names of dissenters, become public record, and the dissenters can become harassed by the same government that is the reason for their petition. It was a good thought, but was easily subverted by the profession that's least restricted by the Constitution.
An individual can petition the government, but in reality, it's a futile effort. The supreme rights of the individual are basically gone, since individual liberty is in the same position. It's a sad thing, but what everyone now faces. Regardless of how much someone is wronged by the government, they have no recourse for an equitable solution, unless they can afford to pay for what can be a futile effort to sue in court.
There is a moral responsibility for any government employee, whether elected of hired, to correct any wrong, make a diligent effort to keep public costs to the minimum, and understand they are subservient to those that pay their wages. Unfortunately, moral responsibility is something that can't be legislated. Government officials realize this, and over time abandon any effort to be responsible for insuring every individuals has the rights of the most powerful of government official. It's always been this way, but if integrity is demanded, and practiced, the opportunities for corruption, or incompetence, are reduced.